Privacy policy

Last updated: March 17, 2026

This Privacy Policy describes how Accessoires Kiddocap Inc. ("Kiddocap", "we", "our" or "us") collects, uses, shares, retains and protects your personal information when you visit our website, use our online store, make a purchase, communicate with us or otherwise interact with our services (collectively, the "Services"). Our store is operated using the Shopify platform. By using our Services, you acknowledge that you have read this Privacy Policy.

1. Scope of this policy

This Privacy Policy applies to the personal information we collect in the course of our activities, including when you: visit our website; view a product; add a product to your cart; make a purchase; request a return, an exchange or a refund; communicate with us; sign up for our marketing communications; or interact with our measurement, advertising or analytics tools. "Personal information" means information that allows you to be identified directly or indirectly, or that can reasonably be associated with you.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

  • Identification and contact information: last name, first name, billing address, shipping address, email address and telephone number.

  • Order and transaction information: purchases, cart, payments, shipments, returns, exchanges, refunds and transaction history.

  • Communication information: the content of your messages, the information and photos you send us, and the history of our exchanges.

  • Technical and usage information: device, browser, IP address, network connection, online identifiers, navigation on our site, pages viewed, products seen, clicks, time spent on the site, and certain interactions with our Services.

  • Marketing information: communication preferences, subscription to promotional communications, interactions with our emails and certain advertising interactions.

3. How we collect your information

  • Directly from you, when you place an order, fill out a form, communicate with us or request a return.

  • Automatically, through cookies, pixels, tags and similar technologies when you use our site.

  • Through partners and suppliers, such as Shopify, payment providers, carriers and advertising partners.

4. Cookies, pixels and similar technologies

Our site may use cookies, pixels and similar technologies to: ensure the proper functioning of the site; remember certain preferences; enable cart and checkout functions; measure audience and performance; understand how visitors use our store; and improve our content, advertising and user experience. In particular, we use tools that may help us measure the effectiveness of our advertising, including Facebook Pixel / Meta Pixel, as well as certain Shopify features for personalization, performance measurement and marketing. These technologies may collect technical and behavioral information such as your IP address, browser, device, pages viewed, products seen, actions taken on our site and interactions with our ads. By continuing to use our site, you understand that these technologies may be used in the normal operation of our store, subject to the choices that may be made available to you and to applicable laws.

5. Why we use your personal information

  • Provide our products and services: process orders, collect payments, prepare shipments, deliver products, manage returns, refunds and exchanges, and provide the requested service.

  • Communicate with you: answer questions, send order confirmations, delivery updates, responses to your requests and other communications related to your relationship with us.

  • Improve our site and store: analyze use, detect technical problems, improve navigation and experience, and better understand our visitors' interests.

  • Security and fraud prevention: prevent fraud, verify transactions, protect our store, enforce our policies and protect our rights.

  • Marketing and advertising: send news, offers and product launches where permitted or where you sign up; measure advertising performance; improve campaign relevance; and carry out retargeting or targeted advertising.

  • Legal compliance: comply with our legal, tax, accounting and regulatory obligations, or assert our rights.

6. Marketing communications

If you sign up, we may send you emails about our products, new arrivals, promotions or other commercial information. You can unsubscribe at any time via the link in our emails or by writing to info@kiddocap.com. Even after unsubscribing from promotional emails, we may still send non-promotional communications related to an order, a return, a refund, a technical problem or other administrative or transactional information.

7. How we share your personal information

  • Shopify and service providers: hosting, payment processing, fraud prevention, analytics, technical management, logistics, shipping, customer relations and general operation.

  • Payment providers: payments may be processed by specialized providers; we do not necessarily keep complete payment-card information on our own systems.

  • Carriers and logistics providers: the information needed for preparation, shipping, delivery and processing of returns.

  • Advertising and marketing partners, including Meta/Facebook, to measure campaigns, understand behavior, improve relevance or carry out remarketing.

  • Authorities, when required by law, in response to a valid request, or to protect our rights, business, customers or third parties.

  • Business transactions, such as a reorganization, merger, sale of assets or financing, to the extent permitted by law.

8. Shopify

Our store is powered by Shopify, which may process personal information necessary for the operation of the store, payment, security, analytics, personalization and available marketing functions. Certain customer data may be hosted or processed by Shopify or its providers, depending on the features enabled.

9. Retention of personal information

We keep your personal information only for as long as reasonably necessary for the purposes set out in this Policy, including to process orders, manage returns and after-sales service, maintain business records, comply with tax/accounting/legal obligations, resolve disputes, and enforce our rights and policies. The exact retention period varies with the nature of the information and applicable obligations.

10. Security

We put in place reasonable administrative, technical and physical measures to protect your personal information against unauthorized access, loss, theft, misuse, alteration, unauthorized disclosure or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

11. Children's data

Our Services are intended for adults who make purchases for their children. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can review and, if necessary, delete it.

12. Transfers outside Quebec or Canada

Because several technology services used in e-commerce may be provided, hosted or operated outside Quebec or Canada, your personal information may be stored, transferred or processed in other provinces or countries, where it may be subject to local laws and accessible to the competent authorities of that territory in accordance with applicable laws.

13. Your rights

Depending on your place of residence and applicable laws, you may have the right to: request access to the personal information we hold about you; request correction of inaccurate information; request deletion of certain information, subject to legal exceptions; withdraw your consent in certain cases; and request information on how your information is used. To exercise these rights, write to info@kiddocap.com. We may request reasonable information to verify your identity before processing your request.

14. Person responsible for the protection of personal information

Accessoires Kiddocap Inc. is responsible for the personal information it collects, uses, shares and retains. For any question regarding this Policy, our practices or your rights: Accessoires Kiddocap Inc. — Email: info@kiddocap.com — Telephone: (438) 364-1113

15. Complaints

For any question, concern or complaint about how we handle your personal information, please first contact us at info@kiddocap.com.

16. Links to third-party sites

Our site may contain links to third-party sites, applications or services. We are not responsible for their practices, content or privacy policies. We encourage you to review their documents before sharing personal information.

17. Changes to this policy

We may modify this Privacy Policy from time to time to reflect changes in our practices, tools, services or applicable requirements. The version in force is the one published on our site as of the last update date shown above.

18. Contact

Accessoires Kiddocap Inc.
Email: info@kiddocap.com
Telephone: (438) 364-1113