Privacy policy

Last updated: August 2, 2026

This Privacy Policy describes how Accessoires Kiddocap Inc. ("Kiddocap", "we", "us" or "our") collects, uses, discloses, retains and protects your personal information when you visit our website, use our online store, make a purchase, communicate with us or otherwise interact with our services (collectively, the "Services").

Our store is operated using the Shopify platform, which allows us to offer our products and services online.

By using our Services, you acknowledge that you have read this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to the personal information we collect in the course of our activities, including when you:

  • visit our website;

  • view a product;

  • add a product to your cart;

  • make a purchase;

  • request a return, an exchange or a refund;

  • communicate with us;

  • sign up for our marketing communications;

  • interact with our measurement, advertising or analytics tools.

When we use the expression "personal information", we mean information that identifies you directly or indirectly, or that can reasonably be associated with you.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

a) Identification and Contact Information

We may collect your last name, first name, billing address, delivery address, email address and phone number.

b) Order and Transaction Information

We may collect information relating to your purchases, your cart, your payments, your shipments, your returns, your exchanges, your refunds and your transaction history.

c) Communication Information

When you write to us or communicate with us, we may retain the content of your messages, the information you send us, the photos you send us and the history of our exchanges.

d) Technical and Usage Information

We may collect certain information about your device, your browser, your IP address, your network connection, your online identifiers, your browsing on our site, the pages viewed, the products viewed, clicks, time spent on the site, as well as certain interactions with our Services.

e) Marketing Information

We may collect information about your communication preferences, your sign-up for promotional communications, your interactions with our emails and certain advertising interactions.

3. How We Collect Your Information

We may collect your personal information in several ways:

a) Directly From You

We collect information when you provide it to us voluntarily, for example when you place an order, fill out a form, communicate with us or request a return.

b) Automatically When You Use the Site

We collect certain information automatically through cookies, pixels, tags and similar technologies when you visit our site, interact with our pages or use our store.

c) Through Partners and Providers

We may receive certain information from Shopify, payment providers, carriers, advertising partners and other providers that help us operate our store.

4. Cookies, Pixels and Similar Technologies

Our site may use cookies, pixels and similar technologies in order to:

  • ensure the proper functioning of the site;

  • remember certain preferences;

  • enable certain functions related to the cart and checkout;

  • measure site audience and performance;

  • understand how visitors use our store;

  • improve our content, our advertising and the user experience.

In particular, we use tools that may allow us to measure the effectiveness of our advertising and better understand visitors' interactions with our site, including the Facebook Pixel / Meta Pixel, as well as certain Shopify features related to personalization, performance measurement and marketing.

These technologies may collect or process certain technical and behavioural information, such as your IP address, your browser, your device, certain pages viewed, the products viewed, the actions taken on our site and certain interactions with our ads.

By continuing to use our site, you understand that certain measurement, operational, analytics and marketing technologies may be used in the normal course of operating our store, subject to any choices that may be made available to you and to applicable law.

5. Why We Use Your Personal Information

We use your personal information for the following purposes:

a) Providing Our Products and Services

We use your information to process your orders, collect payments, prepare shipments, deliver products, manage returns, refunds and exchanges, as well as to provide you with the requested service.

b) Communicating With You

We use your information to answer your questions, send you order confirmations, delivery updates, responses to your requests and other communications related to your relationship with us.

c) Improving Our Site and Store

We use certain information to analyze site usage, detect technical issues, improve navigation, optimize the user experience and better understand the interests of our visitors.

d) Security and Fraud Prevention

We may use your information to prevent fraud, verify certain transactions, protect our store, enforce our policies and protect our rights.

e) Marketing and Advertising

We may use certain information to send you news, offers, product launches or other promotional communications, where permitted or where you sign up for them.

We may also use certain data to measure advertising performance, improve the relevance of our campaigns and carry out certain retargeting or targeted advertising activities.

f) Compliance With Legal Obligations

We may use your information to comply with our legal, tax, accounting or regulatory obligations, or to assert our rights.

6. Marketing Communications

If you sign up for our marketing communications, we may send you emails about our products, our new arrivals, our promotions or other commercial information.

When you sign up for our newsletter (including through a sign-up window on the site), we collect your email address and may associate certain preferences with your profile in order to personalize our communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by writing to us at info@kiddocap.com.

Even if you unsubscribe from promotional communications, we may continue to send you non-promotional communications, for example in connection with an order, a return, a refund, a technical issue or any other administrative or transactional information.

7. How We Disclose Your Personal Information

We may disclose your personal information to third parties in the following situations:

a) Shopify and Service Providers

We may disclose certain information to Shopify and to our service providers for store hosting, payment processing, fraud prevention, analytics, technical management, logistics, shipping, customer relations and the general operation of the site.

b) Payment Providers

Payments may be processed by specialized providers. We do not necessarily retain complete payment card information on our own systems.

c) Carriers and Logistics Providers

We may disclose the information necessary for the preparation, shipping and delivery of orders and, where needed, the processing of returns.

d) Advertising and Marketing Partners

We may disclose certain information or technical signals to advertising, analytics or marketing partners, including Meta/Facebook, in order to measure campaign effectiveness, better understand visitor behaviour, improve advertising relevance or carry out certain remarketing activities.

Customer reviews. We use a third-party review service (Judge.me) that collects your name, your email address and the content of your review (text, photos, videos). By submitting a review, you agree that it — including your first name and your photos or videos — may be published on our website so that visitors can view it. Emails inviting you to leave a review may be sent to you after a purchase.

e) Authorities and Legal Obligations

We may disclose information when required by law, when a valid request from a competent authority is received, or when necessary to protect our rights, our business, our customers or third parties.

f) Business Transaction

In the context of a reorganization, merger, sale of assets, financing or other business transaction, certain personal information may be disclosed to the extent permitted by law.

8. Shopify

Our store is powered by Shopify. Shopify may process certain personal information necessary for the operation of the store, payment, security, analytics, certain personalization features and certain marketing or advertising features available on the platform.

Certain customer data may be hosted or processed by Shopify or by its providers, depending on the features enabled on our store.

9. Retention of Personal Information

We retain your personal information only for as long as reasonably necessary for the purposes set out in this Policy, in particular to:

  • process your orders;

  • manage returns and after-sales service;

  • maintain our business records;

  • comply with our tax, accounting and legal obligations;

  • resolve disputes;

  • enforce our rights and policies.

The exact retention period may vary depending on the nature of the information and the applicable obligations.

10. Security

We implement reasonable administrative, technical and physical measures to protect your personal information against unauthorized access, loss, theft, misuse, alteration, unauthorized disclosure or destruction.

However, no method of transmission over the Internet and no electronic storage system is entirely secure. Consequently, although we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. Children's Data

Our Services are intended for adults who make purchases for their children. We do not knowingly seek to collect personal information directly from children.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the situation and, if necessary, delete the information concerned.

12. Transfers Outside Quebec or Outside Canada

As many technology services used in e-commerce may be provided, hosted or operated outside Quebec or Canada, your personal information may be stored, transferred or processed in other provinces or in other countries.

In such cases, it may be subject to the laws of the jurisdiction where it is processed and could be accessible to the competent authorities of that jurisdiction in accordance with applicable law.

13. Your Rights

Depending on where you live and the applicable laws, you may have certain rights with respect to your personal information, including:

  • requesting access to the personal information we hold about you;

  • requesting the correction of inaccurate information;

  • requesting the deletion of certain information, subject to the exceptions provided by law;

  • withdrawing your consent in certain cases;

  • requesting the portability of your computerized personal information, in a structured and commonly used technological format;

  • requesting information about how your information is used.

To exercise any of these rights, please write to us at info@kiddocap.com.

We may request reasonable information to verify your identity before processing your request.

14. Person Responsible for the Protection of Personal Information

Accessoires Kiddocap Inc. is responsible for the personal information it collects, uses, discloses and retains in the course of its activities. The person responsible for the protection of personal information is the founder of Accessoires Kiddocap Inc., who can be reached at info@kiddocap.com.

For any question regarding this Privacy Policy, our personal information handling practices or the exercise of your rights, you can contact the responsible person at the following contact details:

Accessoires Kiddocap Inc.
Email: info@kiddocap.com
Phone: (438) 364-1113

15. Complaints

If you have a question, concern or complaint regarding how we handle your personal information, please first contact us at info@kiddocap.com.

If you remain dissatisfied after contacting us, you may file a complaint with the Commission d'accès à l'information du Québec.

16. Links to Third-Party Sites

Our site may contain links to sites, applications or services operated by third parties. We are not responsible for their practices, content or privacy policies. We encourage you to review their documents before providing them with personal information.

17. Changes to This Policy

We may modify this Privacy Policy from time to time to reflect changes in our practices, our tools, our services or the applicable requirements.

The version in effect is the one published on our site as of the last updated date indicated at the top of this page.

18. Contact

For any question regarding this Privacy Policy, you can contact us at the following contact details:

Accessoires Kiddocap Inc.
918 50e Rue
Pointe-Calumet (Québec) J0N 1G0
Canada
Email: info@kiddocap.com
Phone: (438) 364-1113