Refund policy

Last updated: August 2, 2026

Kiddocap Satisfaction Guarantee

At Accessoires Kiddocap Inc., we want to offer a simple, reassuring and transparent experience. If the Kiddocap helmet does not suit your child or does not meet your expectations, we are here to help.

1. Return Period

You have 30 days following the receipt of your order to request a return or a refund.

The period is calculated from the delivery date indicated for the order. The date we receive your request by email will be used to confirm whether the deadline was met.

2. Refund Eligibility Conditions

To be eligible for a refund, the returned item must:

  • be in its original condition;

  • be clean, free of stains and odours;

  • not have been used in a manner inconsistent with a reasonable trial;

  • be accompanied, where possible, by its original packaging and tags;

  • be accompanied by a proof of purchase.

We reserve the right to refuse a refund if the returned product is clearly dirty, damaged, incomplete, altered or unfit for resale, except in the case of a defect or damage covered by this policy.

3. How to Make a Return Request

To request a return or a refund, please write to us at:

info@kiddocap.com

Please include in your message:

  • your name;

  • your order number;

  • the reason for the return;

  • any useful information that will help us process your request more quickly.

Once your request is accepted, we will send you the return instructions.

4. Return Costs

Except in the case of a defective, damaged or incorrectly shipped item, return shipping costs are the responsibility of the customer.

The initial shipping fees paid at the time of the order are not refundable, unless required by applicable law or unless the return results from an error on our part.

When the return is eligible, we refund the purchase price of the product as well as the applicable sales taxes paid on that product.

5. Return Address

Approved returns must be shipped to the following address:

Accessoires Kiddocap Inc.
918 50e Rue
Pointe-Calumet, QC
J0N 1G0
Canada

No return should be shipped without prior approval by email.

6. Defective, Damaged or Non-Conforming Product

Any defect must be reported within 72 hours (3 days) of receiving your order, in order to distinguish a manufacturing defect from damage that occurred afterwards. A product reported as defective must not have been damaged through use, misuse, an accident or an activity outside its intended use (see the Terms of Service).

Within this period, please contact us at info@kiddocap.com with:

  • your order number;

  • a description of the problem;

  • one or more clear photos of the product.

After validation, we may, at our discretion: replace the product free of charge; refund the product; or offer another reasonable solution. In some cases, in order to avoid unnecessary transport costs, we may ask you to render the product unusable and to send us photo evidence before proceeding; no physical return will then be required.

7. Lifetime Guarantee

In addition to the 30-day satisfaction guarantee, every Kiddocap helmet is covered by a Lifetime Guarantee against breakage occurring during normal use of the product.

What the guarantee covers — any breakage that compromises the use of the product, including:

  • any broken plastic part;

  • any unstitched or broken seam;

  • any torn or damaged fabric;

  • the foam no longer adhering to the plastic shell of the helmet;

  • any other breakage of the same nature occurring during normal use.

What the guarantee does not cover — any damage that does not compromise the use of the product (cosmetic wear or marks, discolouration, etc.), as well as breakage resulting from misuse, an accident or an activity outside the intended use.

How to make a claim:

  • a proof of purchase (receipt) must be provided;

  • the broken part must be shipped to us, at your expense, to the following address: Accessoires Kiddocap Inc., 918 50e Rue, Pointe-Calumet, QC, J0N 1G0, Canada;

  • upon receipt of the broken part and validation of the claim, we will ship you a replacement part. The replacement part is free; only the shipping costs to receive it are your responsibility.

For any request: info@kiddocap.com.

8. Non-Eligible Items

 Unless otherwise provided by applicable law, the following are not eligible for a refund:

  • items returned after the applicable period;

  • items that have been used, washed or damaged through use, misuse or an accident;

  • items returned without their tags or in a condition unfit for resale, except in the case of a covered defect;

  • items for which no proof of purchase can be provided within a reasonable time.

9. Refund Processing Time

Once the return has been received and inspected, or once the request has otherwise been approved, we will notify you of the acceptance or refusal of the refund.

If the refund is approved, it will be issued to the original payment method within a reasonable time. The exact timing may vary depending on your financial institution or payment provider.

10. Exchanges

If you wish to replace a product for reasons of size or fit, please write to us at info@kiddocap.com. We will let you know the options available at the time of your request.

11. Applicable Rights

This policy applies subject to the applicable laws in force in Canada and Quebec. Nothing in this policy is intended to limit any right that cannot be excluded or limited under applicable law.

12. Contact Information

For any question regarding a return, a refund or an exchange, you can write to us at:

info@kiddocap.com