Shipping policy

Last updated: August 2, 2026

This Shipping Policy describes the conditions applicable to the preparation, shipping and delivery of orders placed with Accessoires Kiddocap Inc.

1. Service Area

We currently ship our products within Canada.

If we open delivery to other territories, this policy may be updated accordingly.

2. Order Processing

Orders are generally prepared and processed within 1 to 2 business days following payment confirmation.

Orders are not processed or shipped on weekends or statutory holidays, unless otherwise indicated.

The processing times indicated on the site, at the time of purchase or in our communications are provided as estimates only and may be changed at any time depending on the circumstances.

During periods of high volume, launches, promotions, limited inventory or in exceptional circumstances, additional delays may apply.

3. Pre-Orders

Some products may be offered for pre-order. In such cases, the estimated shipping date is indicated on the product page or at checkout.

By purchasing a pre-order item, the customer acknowledges that shipping will not take place within the usual timeframes applicable to products already in stock.

Processing and shipping dates related to a pre-order are estimates only. They are of course subject to change, in particular due to production, logistics, transportation, supply or any other circumstance beyond our reasonable control.

In the event of a significant change to a pre-order timeline, we may contact the affected customers by email.

4. Delivery Times

Once the order has been shipped, delivery times vary depending on the destination, the carrier and the applicable logistical conditions.

Within Canada, delivery is generally completed within 1 to 3 business days following the shipment of the order. Taking the processing time into account (1 to 2 business days), orders are therefore generally received within a total of 2 to 5 business days following the order.

These timeframes, like all delivery times indicated at the time of purchase or in our communications, are estimates only and may vary. They do not constitute a guarantee of delivery on a specific date.

Accessoires Kiddocap Inc. is not responsible for delays caused in particular by:

  1. the carrier;
  2. weather conditions;
  3. a strike or service interruption;
  4. an incomplete or incorrect address;
  5. an access issue at the delivery address;
  6. an event beyond our reasonable control.

5. Shipping Fees

The applicable shipping fees are indicated at checkout.

For orders delivered within Canada:

  • standard shipping is $4.99;

  • standard shipping is free for any order of $74.99 or more (before taxes).

We reserve the right to change shipping fees or free shipping thresholds at any time. The applicable version is the one displayed on the site at the time of the order.

6. Shipping Confirmation and Tracking

When an order is shipped, a confirmation email may be sent to the customer with the tracking information, when available.

It is the customer's responsibility to verify the accuracy of the email address provided at the time of the order and to monitor communications related to their delivery.

7. Delivery Address

The customer is responsible for providing a complete, accurate and accessible delivery address.

Accessoires Kiddocap Inc. cannot be held responsible for any delay, loss, failed delivery or additional fees resulting from an inaccurate, incomplete or incorrectly entered address provided by the customer.

If an order is returned to us due to an invalid, incomplete, unclaimed or inaccessible address, we may contact the customer to arrange a new shipment at their expense, unless applicable law requires otherwise.

8. Transfer to the Carrier

Once the order has been handed over to the carrier, delivery depends in part on the services of the third-party carrier.

We take reasonable measures to package and ship orders with care, but we cannot guarantee the timeframes, handling or events occurring after the carrier takes charge of the package.

9. Lost, Stolen or Marked-as-Delivered Packages

If your package appears to be lost or if the tracking shows an anomaly, please contact us at info@kiddocap.com within a reasonable time.

If the carrier indicates that a package was delivered to the address provided, Accessoires Kiddocap Inc. cannot guarantee an automatic refund or replacement. Each situation will be assessed on a case-by-case basis.

Depending on the circumstances, we may:

  1. open a claim with the carrier;
  2. request additional information;
  3. offer a reasonable solution at our discretion.

We are not responsible for packages stolen after a delivery confirmed by the carrier to the address provided by the customer, unless otherwise provided by applicable law.

10. Products Damaged During Transport

If your order arrives damaged, please contact us as soon as possible at info@kiddocap.com, including:

  1. your order number;
  2. a description of the problem;
  3. clear photos of the package and the product.

We will review the situation and may, as appropriate, offer a replacement, a refund or another reasonable solution.

11. Missing Items or Order Errors

If you receive a missing, incorrect or non-conforming item in your order, please write to us at info@kiddocap.com as soon as possible with your order number and a description of the problem.

After verification, we will take the reasonable steps necessary to correct the situation.

12. Shipping-Related Returns

The terms applicable to returns, exchanges and refunds are set out in our Return and Refund Policy, published separately on the site.

13. Shipping Restrictions and Refusals

We reserve the right to refuse, suspend or cancel a shipment in certain circumstances, in particular in the event of:

  1. a manifest error in the information provided;
  2. a payment issue;
  3. stock unavailability;
  4. suspected fraud;
  5. an address outside our service area;
  6. an exceptional situation reasonably preventing shipment.

Where applicable, we will contact the customer within a reasonable time.

14. Limitation

To the fullest extent permitted by applicable law, Accessoires Kiddocap Inc. cannot be held responsible for losses, costs or damages resulting from a delivery delay, a transport error, a lost package, a package stolen after delivery or an event beyond its reasonable control.

Nothing in this policy is intended to exclude, limit or modify any right that cannot be excluded, limited or modified under applicable law.

15. Changes to This Policy

We may modify this Shipping Policy at any time to reflect changes in our practices, our carriers, our service areas or our operational requirements.

The version in effect is the one published on our site as of the last updated date indicated at the top of this page.

16. Contact Information

For any question regarding the shipping of an order, you can write to us at:

Accessoires Kiddocap Inc.
Email: info@kiddocap.com